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Consulting
Services
Advice, assistance, guidance and/or counseling in support of
business functions. Includes, but not limited to: Studies,
analyses and reports documenting any proposed developmental,
consultative or implementation efforts; strategic, business and
action planning; high performance work; process and productivity
improvement; systems alignment; leadership systems;
organizational assessments; cycle time; performance measures and
indicators; program audits, evaluations, and customized training.
Program
Integration and Project Management
Management and/or Integration of Programs and Projects. Includes,
but not limited to: Program Management; Program Oversight;
Project Management and Program Integration of a limited duration.
A variety of functions may be utilized to support program
integration or project management tasks.
Facilitation
Services
Facilitation and related decision support services for
collaboration efforts, working groups, or integrated product,
process, or self-directed teams, and includes bringing together
diverse teams and/or groups with common and divergent interests
that may require a neutral party to assist them in: the use of
problem solving techniques; defining and refining the agenda;
debriefing and overall meeting planning; resolving disputes,
disagreements, and divergent views; logistical meeting/conference
support; technical facilitation; convening and leading large and
small group briefings and discussions; providing a draft for the
permanent record; recording discussion content and enabling
focused decision-making; and preparing draft and final reports
for dissemination.
Survey
Services
Expert consultation, assistance, and deliverables associated with
all aspects of surveying within a business objective environment.
Includes, but not limited to: Assistance with, and/or Performance
of all phases of the survey process; Planning Survey Design;
Sampling; Survey Development; Pretest/Pilot Surveying; Defining
and Refining the agenda; Survey Database Administration;
Assessing Reliability and Validity of Data; Determining Proper
Survey Data Collection Methodology; Administering Surveys using
various types of data collection methods; and Analyses of
quantitative and qualitative survey data. Production of reports
to include, but not limited to: description and summary of
results with associated graphs, charts, and tables; description
of data collection and survey administration methods; discussion
of sample characteristics and the representative nature of data;
analysis of non-response; and briefings of results to include
discussion of recommendations and potential follow-up actions.
Training
Services
Off-the-shelf training packages and Customized training to meet
specific needs related to business services. Includes, but not
limited to: Customer Service; Team Building; ISO 9000; Process
Improvement; Performance Measurement; Statistical Process Control;
Performance Problem-Solving; Business Process Reengineering;
Quality Management; Change Management; Strategic Planning;
BenchMarking; Logistics; System Operations; Automated Tools for
Supply and Value Chain Management; Property and Inventory
Management; Distribution and Transportation Management; and
Maintenance of Equipment and Facilities; Procurement; Government
Contracting; Acquisition Planning; Capture Planning; Bids and
Proposals; Contract Negotiations; Branding; Call Center
Operations; and related subject matter.
Support
Products
Support products include: workbooks, training manuals, slides,
videotapes, CDs, DVDs, software programs, etc.
Supply
and Value Chain Management
Planning, development, management, operation, and maintenance of
logistics systems dealing with the acquisition, movement, and
maintenance of resources. Includes, but not limited to: Operating
Warehouses/Storage Facilities; Packing/Crating; Staging/Shipping/Receiving;
Bar Coding; Fulfillment Operations; Acquisition/Vendor/Inventory
Management; Business Process Reengineering; Systems Modernization;
Expansion/Consolidation Studies; System Assessment and Material
Requirements Planning.
Competitive
Sourcing
Support in conducting studies, strategic sourcing studies,
privatization studies, public-private partnerships, Federal
Activities Inventory Reform Act, and other competitive sourcing
projects or efforts. Includes, but not limited to: Study Planning
and Assessments; Development of Performance Work Statements (PWS);
Development of Quality Assurance Surveillance Plans (QASP);
Performance of Management Studies to Determine the Most Efficient
Organization (MEO); Development of In-House Cost Estimates;
Comparisons of In-House Bids to Proposed Prices; and
Administrative Appeal Process support; MEO or Contract
Implementation; Privatization Study(ies); and MEO Performance
Reviews.
Acquisition
Logistics
Integrated Logistics Support associated with the design,
development, test, production, fielding, sustainment, and
improvement of cost effective systems including the eventual
disposal or salvage of these systems. Includes, but not limited
to: Expertise in the pre-production or design phase of systems to
ensure that the system can be supported through its lifecycle and
that the infrastructure elements necessary for operational
support are identified and acquired; Needs Assessments;
Reliability; Maintainability and Supply Support Factors; System
Maintenance Concepts; Functional Analysis and Requirements
Allocations; Logistics Support Analysis; Test and Evaluation, (T&E);
System Operation and Support; Milestone Documentation; Developing
and Monitoring Funding Planning; Market Research; Acquisition
Planning; Configuration and Data Management; Modeling and
Simulation (virtual, constructive, live); Supply Chain
Integration; Spares Modeling; Establishing Maintenance Procedures;
Developing Technical Manuals; Depot Maintenance; Vendor
Management; Field Analysis; and Disposal/Recycle/Salvage
Management.
Distribution
and Transportation Logistics Services
Planning and designing, implementing, or operating systems or
facilities for the movement of supplies, equipment or people by
road, air, water, rail, or pipeline. Includes, but not limited to:
Moving and Storage; Location Modeling; Transportation System
Development and Management; Carrier Management and Routing;
Freight Forwarding; Courier Services; Shuttle Services and
Facilitating Customs Processing.
Deployment
Logistics
Contingency planning, identifying/utilizing regional or global
resources, integrating public/private sector resources, inventory/property
planning, movement, storage, end-to-end office and industrial
relocation/expansion services, including project/asset/construction
management, space planning and project integration/implementation,
pre-positioning assets, facilitating customs processing/accountability;
and deploying communications and logistics systems to permit
rapid deployment and management of supplies and equipment.
Operations
& Maintenance Logistics Management and Support Services.
Planning, designing, managing, operating and maintaining reliable
and efficient systems, equipment, facilities and logistics
infrastructures to improve equipment and logistics performance,
and reduce life cycle costs. Typical tasks include complete
turnkey operations, maintenance and support services, base
operations support (BOS), depot maintenance, preventative
maintenance planning, fleet/property management and maintenance,
mobile utility support equipment operation, maintenance and
repair, strategic account/project management, integrated facility
management and operations management support. Excluded from these
services are construction, and the operation of computer centers.
Call
Center Operations and Development
Planning, designing, managing, operating and maintaining
reliable and efficient Call Center Operations and Setup and
Market
Research and Analysis
Services include, but are not limited to: Customizing strategic
marketing plans Branding initiatives Creating public awareness of
products, services, and issues Targeting market identification
and analysis Establishing measurable marketing objectives;
determining market trends and conditions; identifying and
implementing appropriate strategies Conducting focus groups,
telemarketing, individual interviews, preparing/distributing
surveys, and compiling/analyzing results Establishing call
centers
Web
Based Marketing Services
Develop strategies to provide the maximum use of Internet
capabilities. Typical tasks may involve the consultation,
development and implementation of the following web based tasks:
Website design and maintenance services; Search engine
development; E-mail marketing; Interactive marketing; Web based
training; Web casting; Video conferencing via the web; Section
508 compliance, including captioning services; On-Line media
management; Related activities to web based marketing services.
Media will also be provided in a format that is compatible with
systsem and software requirements. Continual website updates and
maintenance as be required.
Exhibit
Design and Implementation Services
Making all necessary arrangements for exhibits in various venues
(museums, malls, tradeshows, etc.) may be required. The key
components within the category include, but are not limited to:
Conceptualizing, designing and producing exhibits and their
accompanying materials; Providing and/or making recommendations
for carpet and padding installation for exhibit property; Preview
set-up and dismantling of exhibit property; Cleaning, prepping,
and storing exhibit property for future use ; Shipping exhibit
property to and from designated site(s); Media illumination
services
Conference,
Events and Tradeshow Planning Services
Services include the making of all necessary arrangements for
conferences, seminars and trade shows. Event-marketing services
may include but are not limited to the following services for a
show, event and/or booth: Project Management; Coordination and
implementation of third party participation; Collection
management of third party payment for participation; Liaison
support with venue; Audiovisual and information technology
support; Topic and speaker identification; Site location research;
Reservation of facilities; On-site meeting and registration
support; Editorial services; Automation and telecommunications
support; Design and editing productions; Mailing and other
communication with attendees including pre-post meeting mailings/travel
support and computer database creation